🧾 Overview
The EA error indicates a possible issue with the right hall line or its connection. This guide will help you determine whether the issue is caused by loose connections, cable damage, motor, or controller failure.
🔍 Step 1: Basic Cable Check
Please first check the following:
- Ensure all cables and connections are fully plugged in and secure (not loose)
- Carefully inspect all related cables for any visible damage, bending, or breakage
If any cable is loose, please reseat it before continuing.
🔄 Step 2: Motor Cable Swap Test
If everything looks normal, please perform the following test:
- Turn the wheelchair OFF before starting ⚠️
- Locate the two motor cables connecting the rear motors to the controller
- Carefully disconnect both motor cables
- Swap the connections:
- Plug the left motor cable into the right port
- Plug the right motor cable into the left port
- When reconnecting, ensure the black and white arrows are properly aligned
- Press the connectors together firmly until fully secured
🔋 Step 3: Power On & Test
After completing the swap:
- Turn the wheelchair back ON
- Test the system again
📊 Step 4: Error Result Diagnosis
Based on the result:
- ❌ EA error / 10 beeps remains
→ This usually indicates a controller issue - ⚠️ Changes to E9 error / 9 beeps
→ This usually indicates a right hall line (motor signal cable) or right motor issue
📩 Support
If the issue persists after testing, please contact our support team and provide:
- 📝 A description of the test results
- 📷 Photos of the motor and cable connections
- 📸 A photo of the error code shown on the controller display
We’ll be happy to assist you further and help resolve the issue as quickly as possible. 🧡
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