After-Sales Support & Service Process – oasmobility.com

This article explains how OAS Mobility handles after-sales support, including troubleshooting, replacement parts, repairs, and service assistance.

We are committed to providing timely, reliable, and caring support to ensure your wheelchair continues to perform at its best. 🧡

🧩 Step 1: Contact Support

If you experience any issue with your wheelchair, please contact our support team first.

To help us assist you faster, please provide:

Your order number (starting with “OAS”)
Photos or videos showing the issue
A brief description of the problem

🔍 Step 2: Technical Review & Troubleshooting

Once we receive your request, our technical team will:

Carefully review the issue
Identify the possible cause
Provide troubleshooting guidance if applicable

In many cases, issues can be resolved through simple adjustments or step-by-step guidance.

🔧 Step 3: Replacement Parts (If Needed)

If the issue is related to a faulty or damaged component:

We will arrange replacement parts to be shipped to you
Our team can also provide installation guidance if needed
Most parts are shipped from our Los Angeles warehouse within approximately 5 business days

🏠 Step 4: On-Site Repair Service (Optional)

For customers who prefer in-person assistance, we also offer an on-site repair service.

Service fee: $200 (labor & visit fee)
Parts (if required) may be charged separately depending on the issue

To schedule an on-site service, please provide:

Full name
Address
Phone number
Email address
Equipment make and model
Description of the service needed

🔄 Step 5: Further Solutions (If Necessary)

If the issue cannot be resolved through troubleshooting or parts replacement, we will evaluate the case and may provide additional solutions, such as:

Further technical support
Alternative repair options
Product replacement (based on assessment and approval)

Our priority is always to ensure your wheelchair remains safe, functional, and comfortable to use.

🧠 Summary

Contact support with photos/videos + order number (OAS…)
Technical team will diagnose and guide you
Replacement parts are shipped when needed
On-site repair available for $200
Further solutions may be offered if necessary
All support is handled by our service team online