This page provides information about repair services, maintenance support, replacement parts, returns, and warranty coverage for OAS Mobility wheelchairs.
🧩 Support Method
All repair and support services are currently handled online through our customer support team.
Customers can contact us via email or online support, and our team will assist with troubleshooting, replacement parts, warranty claims, and repair guidance.
🏢 Service Center & Parts Support
We operate a warehouse and service center in Los Angeles, California.
From this location:
- Most replacement parts can be shipped within approximately 5 business days
- Repair and support requests are handled through our service team
- We are actively expanding service coverage to additional locations in the future
🔄 7-Day At-Home Trial
We offer a 7-day at-home trial to allow customers to test the wheelchair in their own environment.
- Trial period: 7 days from delivery
- Full refund available if the product is not suitable
- Return shipping and related fees are fully covered
🔁 Returns & Exchanges (60-Day Policy)
Customers may request a return or exchange within 60 days of receiving the product.
- Requests must be submitted within 60 days
- Returns or exchanges are not accepted after 60 days
- Contact support to initiate the process
🛡️ Warranty Coverage
All OAS wheelchairs are covered under warranty:
Coverage:
- Frame: 5 years
- Other components: 1 year
Warranty includes:
- Repair of manufacturing defects at no cost
- Replacement with a refurbished unit if necessary
Conditions:
- Proof of purchase is required
- Order number is required
- Shipping costs for warranty claims are the responsibility of the customer
🧠 Key Summary
- All repair and support services are handled online
- Service center located in Los Angeles
- Replacement parts usually ship within 5 business days
- 7-day at-home trial available
- 60-day return/exchange policy
- 5-year frame warranty + 1-year parts warranty
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